Terms of Service and FAQ
Shipping companies charge us for mistakes and changes. The information you provide during the ordering process is untouched by us before shipping. Any changes after the order has been processed may result in an additional fee (charged by the carrier). During June - Early September, we will only ship out orders Monday-Wednesday and may include an ice pack to help your chocolates on their journey. Due to weather and carrier errors outside our control, we cannot guarantee your order will arrive in perfect condition during this timeframe.
We create handmade artisan chocolate, made from fresh, perishable ingredients. We do not keep large quantities in stock. We make our chocolate in small batches as close to shipment as possible. Please consider that this takes a little extra time, especially at the holidays. Large and custom orders may take a week or more to process. Please call or email us if you have a deadline. We will do our best to accommodate rush orders. Extra shipping charges may apply.
We ship to anywhere in the continental US. We do not currently ship to Hawaii, Guam, Puerto Rico or to APO/FPO addresses. Below are our shipping policies and procedures.
Hey, I wasn't expecting a package...
Surprise gifts are always wonderful and we certainly understand your desire to keep our tasty gifts a secret until delivery. We recommend, however, that you alert the recipient that a package will be arriving so he or she knows to accept delivery of the package. Then your recipient will be sure to say, "Aw, shucks, is that for me?" upon delivery. Would you like a gift card included? We encourage you to leave a personal message in the "additional comments" area of the checkout. We will handwrite your message on the card.
It would be a shame if your package were well-protected throughout the shipping process, only to be left on the hot doorstep of an empty home. We strongly encourage you to use an address where the package can be properly received and stored. Hungry dogs, ants, or passersby could be a problem. Consider having it mailed to a friend, neighbor or work address if you do not expect the recipient to be at home. We cannot be responsible for any damage or theft that occurs as a result of packages left on doorsteps.
You shipped it where?
We are only as good as the information you provide. We cannot afford to absorb the cost of replacement for orders with erroneous shipping information. Please double-check all addresses!
Step away from the fridge!
For best taste, please don’t refrigerate your chocolates unless they seem a little warm, and then, only for a few minutes until they set. The moisture caused by temperature fluctuations can cause the cocoa butter to migrate to the surface of the chocolates; they will still be totally delicious.
When placing an order as a gift, please be sure to provide us with YOUR contact information, in case we need to contact you regarding the order. Also, please let us know if you would like a receipt to be included. As a default, we will NOT include a receipt with gifts shipped to an address that is different from the billing address.
To request a future delivery date
We welcome requests to have orders delivered on a particular date. To request a specific delivery date in advance, please note the date you would like the package to ARRIVE in the comments section during the check out process. We will do everything in our power to accommodate. Please review our shipping guidelines to ensure on-time delivery.